How to Hire Movers: The Complete Guide
Hiring the wrong mover can ruin your move. This guide teaches you exactly how to find, vet, and choose a reputable moving company so your belongings and budget stay safe.
Verify Licensing and Insurance
Before anything else, confirm that the moving company is properly licensed and insured. This is your single best protection against fraud and negligence.
How to Verify
- USDOT NumberRequired for interstate moves. Look it up at safer.fmcsa.dot.gov to verify the company is registered, active, and has a satisfactory safety rating.
- MC NumberMotor Carrier number, also required for interstate moves. Verify this alongside the USDOT number on the same FMCSA website.
- State LicenseFor local moves within your state, check your state is DOT or public utilities commission for local licensing requirements.
- InsuranceAsk for a Certificate of Insurance. The company should carry cargo insurance, general liability, and workers compensation.
Understanding Estimates
Not all moving estimates are created equal. Understanding the three types will save you from surprise charges on moving day.
Non-Binding Estimate
The mover gives you an approximate cost based on an assessment of your belongings. The final price can be higher or lower depending on actual weight and services.
Binding Estimate
The mover guarantees a fixed price based on the items and services listed. You pay exactly what was quoted, regardless of actual weight.
Binding Not-to-Exceed Estimate
The best option for consumers. The mover sets a maximum price, but if the actual cost is lower, you pay the lower amount.
Red Flags to Watch For
If you notice any of these warning signs, walk away and find another mover.
Reputable moving companies have a real office. A PO box or no address means they could disappear after taking your deposit.
If a quote is significantly lower than other companies, it is likely a lowball tactic. They will add surprise charges on moving day.
Legitimate movers rarely require more than a small deposit. Never pay a large sum in cash before the move.
Always get everything in writing. Verbal agreements offer you no protection if disputes arise.
Professional movers use branded trucks and uniformed crews. Unmarked vehicles are a common sign of rogue operators.
For interstate moves, movers must have a USDOT number. Refusal to provide one means they are not properly licensed.
Movers should offer valuation coverage and be able to show proof of insurance. No documentation means no protection for your belongings.
Questions to Ask Every Mover
Ask every company on your shortlist these questions. Their answers will tell you a lot about their professionalism and reliability.
- 1How long have you been in business and under what names?
- 2What is your USDOT number and MC number? (for interstate moves)
- 3Are you licensed and insured in my state?
- 4Do you use your own trucks and employees, or subcontract?
- 5What valuation coverage options do you offer?
- 6Can you provide references from recent moves?
- 7What happens if my items are damaged during the move?
- 8Do you charge for stairs, long carries, or heavy items?
- 9What is your cancellation and rescheduling policy?
- 10Will the price change if the move takes longer than estimated?
Frequently Asked Questions
How do I verify a moving company is legitimate?
Check their USDOT number on the FMCSA website (safer.fmcsa.dot.gov). For local moves, verify their state license. Read reviews on Google, Yelp, and the BBB. Ask for references and check them.
How many estimates should I get?
Get at least three in-home or virtual estimates. This gives you a range to compare and helps identify outliers that are suspiciously high or low.
Should I tip my movers?
Tipping is not required but is customary for good service. A general guideline is $20-$40 per mover for a local move, or $40-$80 per mover for a long-distance move. Tip in cash at the end of the job.
What does moving insurance actually cover?
Basic coverage (Released Value Protection) is included free but only covers 60 cents per pound per item. Full Value Protection means the mover must repair, replace, or reimburse at current value. Always understand your coverage before moving day.
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